Terms and Conditions

Service Description

Copper Steady provides a done-for-you managed service for trades contractors. The service consists of the following five active outcomes:

• Overflow call handling

  Your business number is configured to forward to the Copper Steady system when you are unavailable. Overflow calls are answered, job details are collected, and appointments are booked where possible.

• Missed-call text recovery

  When a call is missed, a text message is sent to the caller on your behalf to follow up and retain the job opportunity.

• Appointment booking and confirmation

  Appointments are booked through your connected calendar and confirmation messages are sent to callers.

• Appointment reminders

  Text reminders are sent to your customers in advance of their scheduled appointments.

• Daily morning brief

  A summary of the prior day's call activity, booked appointments, and open follow-ups is delivered to you by email each morning.

The service is managed by Copper Steady. No customer-facing dashboard or software management is required from you. Services outside these five outcomes are not included. If you have a request not covered here, contact us to discuss.

A compatible calendar connection is required for appointment booking. Google Calendar, connected through our booking system, is the standard launch configuration.

What We Need From You

To use the service, you must:

• Provide accurate business name, phone number, and contact information at signup
• Maintain an active business phone number configured to forward overflow calls to the Copper Steady system
• Maintain a compatible calendar connection for appointment booking
• Maintain a working business website (required for SMS carrier registration)
• Pay your monthly fee on time

If your business website becomes inactive after service starts, we may need to suspend SMS features until the requirement is met again.

Pricing and Payment

Billing begins on your service start date and recurs on the same calendar day each month. Payment is collected by ACH direct debit by default. Other payment methods may be available upon request.

Copper Steady may adjust fees with 30 days written notice by email. Rate adjustments will not take effect until the notice period has passed.

Cancellation and Pausing

The service is month-to-month. No annual commitment is required.

To cancel, send written notice by email to alek@coppersteady.com. Cancellation takes effect 30 days from the date notice is received.

Pausing

You may pause the service at any time by contacting us. During a pause, all five active outcomes are suspended immediately. No fee is charged during an approved pause period. To resume, contact us and we will reactivate your configuration.

Service Standards and Limitations

Copper Steady will make reasonable efforts to deliver each active service outcome reliably and consistently.

What we do not guarantee

• That every overflow call will be answered. Calls may be missed due to network issues, carrier delays, or configuration problems outside our control.
• Specific call answer rates, booking conversion rates, or revenue outcomes. Results depend on your call volume, job type, and market conditions.
• Uninterrupted service availability. Planned and unplanned maintenance may affect availability from time to time.
• SMS delivery to every carrier or recipient. Carrier filtering may prevent delivery in some cases, particularly for certain network carriers or number types.
• Successful calendar booking in every instance. Booking depends on your calendar connection stability and available appointment slots.

The service is supplemental to your existing operations. Copper Steady does not make representations about the suitability of any caller for your business and is not a contractor referral service.

Limitation of Liability

To the fullest extent permitted by applicable law, Copper Steady's total liability for any claim arising from or related to the service is limited to the amount you paid in the 30 days before the claim.

Copper Steady is not liable for indirect, incidental, consequential, or punitive damages, including lost revenue, lost jobs, or missed opportunities, even if we were advised of the possibility of such damages.

Acceptable Use

You may use the service only for lawful purposes and in connection with a legitimate trades contracting business. You may not use the service to:

• Collect caller information under false pretenses
• Violate any federal, state, or local law, including laws governing telemarketing, text message marketing, or consumer protection
• Harass, threaten, or deceive callers
• Operate a business type materially different from what was disclosed at signup

Copper Steady reserves the right to terminate the service immediately and without refund if you violate this section.

Governing Law

These Terms are governed by the laws of the State of Rhode Island, without regard to conflict of law principles. Any dispute arising under these Terms will be resolved in the courts of Rhode Island, and you consent to personal jurisdiction there.

Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by email to active clients at least 14 days before taking effect. Continued use of the service after the effective date of any updated Terms constitutes your acceptance of the changes. The current version is always available at coppersteady.com/terms.

Contact Us

For questions about these Terms or your service, contact us at: