Overview
Copper Steady LLC ("Copper Steady," "we," "us," or "our") operates a managed revenue reliability service for trades businesses. This Privacy Policy explains how we collect, use, and protect information when you interact with our website at coppersteady.com or when your information is shared with us through our clients' service workflows.
By using this website or interacting with a Copper Steady-powered communication, you agree to the practices described in this policy.
Information We Collect
We collect information in the following ways:
- Information you provide directly — your name, email address, phone number, and business type when you submit a form on this website.
- Information provided by our clients — if you are a customer of a trades business using Copper Steady, that business may share your name and contact information with us to facilitate service-related communications.
- Call and message data — if you call a business using our system, your call may be recorded and transcribed for the purpose of service delivery. You will be informed of this during the call.
- Usage data — standard web analytics including IP address, browser type, pages visited, and time on site.
How We Use Your Information
We use collected information solely for the following purposes:
- Responding to inquiries submitted through this website
- Delivering appointment reminders, missed call follow-ups, and service notifications on behalf of our clients
- Improving the performance and reliability of our service
- Complying with legal and regulatory requirements
SMS and Phone Communications
If you receive an SMS message through a Copper Steady-powered system, it is because you previously contacted the business that uses our service, or you are an existing customer of that business.
Message and data rates may apply. Message frequency varies based on service activity.
- To opt out of SMS messages, reply STOP at any time.
- For help, reply HELP or contact us at alek@coppersteady.com.
- Opting out will stop all future messages from that campaign.
Data Sharing
We work with a limited set of third-party services to operate our platform. These include cloud communication providers, scheduling platforms, and automation tools. Each is bound by their own privacy and data processing agreements. We do not authorize these providers to use your information for any purpose other than providing their service to us.
We may disclose information if required to do so by law or in response to a valid legal request.
Data Retention
We retain your information only as long as necessary to deliver the services described in this policy or as required by law. Call recordings and transcripts are retained for a maximum of 12 months unless otherwise required.
Your Rights
You have the right to request access to, correction of, or deletion of your personal information held by Copper Steady. To exercise these rights, contact us at:
alek@coppersteady.com
Warwick, Rhode Island
We will respond to all requests within 30 days.
Cookies
This website uses minimal cookies for basic analytics and functionality. We do not use cookies for advertising or cross-site tracking. You can disable cookies in your browser settings at any time.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
Contact
Questions about this policy? Reach us at alek@coppersteady.com.